OUR POLICY
PLEASE READ BEFORE BOOKING
By making a booking with BraidsLounge, you confirm that you have read, understood, and agreed to the policies below.
Failure to follow these policies may result in your appointment being cancelled, blacklisted or refused.
Booking Guidelines and Information
- Bookings can be made up to one month in advance and must be made at least 24 hours before your appointment.
- Please check the website regularly for availability, updates, squeeze-in appointments, and schedule changes.
- If you have any questions about a service, including size, length, pricing, hair requirements, or suitability for your hair, please contact me BEFORE booking.
- I do not provide braiding services to children under 5 years old.
- Same-day and squeeze-in appointments are available when possible and carry an additional $100 fee.
- I reserve the right to refuse or cancel an appointment where a client does not comply with the policies outlined here.
BRAID SIZE, LENGTH & PRICING
• Prices are determined primarily by the braid size and length selected at booking.
• BraidsLounge currently offers the sizes specifically listed on the service menu.
• If a service is listed as Small or Extra Small, these are distinct sizes. Extra Small does not mean Micro.
• Please carefully review the size and length options before booking. If you are unsure which option to select, contact me BEFORE making your booking.
• If you request a different size or length from the service originally booked, the price may change accordingly.
• Any change to the requested size or length must be discussed and agreed upon before the service is completed.
PHOTO REFERENCES
PLEASE READ THIS SECTION CAREFULLY.
• Photos displayed on the website, booking page, social media, or service menu are reference photos for the hairstyle and overall style ONLY.
• The size, length, density, fullness, parting, and finished appearance shown in a reference photo may differ from the result of your appointment.
• A reference photo does not indicate the exact braid size included in the service you book. For example, a photo may show Micro braids while the available service may be Extra Small. Micro braids are not offered unless explicitly stated.
• Your final result will depend on the size and length selected, your natural hair, hair density, head size, desired length, and the amount and type of extensions available.
• If you require a specific braid size or have a specific reference in mind, please confirm the size with me BEFORE booking.
HAIR REQUIREMENTS
• Please shampoo and blow-dry your hair 24 hours before your appointment.
• If you choose not to use heat, please ensure your hair is thoroughly detangled and completely tangle-free.
• Please do not apply oils, grease, heavy creams, or similar products to your scalp before your appointment, as these products may cause residue when combined with my products.
• You may bring an oil to apply to your scalp during your appointment, and I can apply it after the braiding service is completed.
• If you would like to purchase braiding extensions from me, please provide your preferred colour at least three days before your appointment.
• Clients may bring their own extensions, but the extensions must be pre-stretched. I only work with pre-stretched extensions.
• If you are providing your own extensions, you are responsible for bringing enough hair to achieve your requested size and length.
• If there is not enough hair to achieve the originally requested length, I will discuss the available alternatives with you before proceeding.
APPOINTMENT CHANGES
• If you request a change to the size, length, style, or other aspect of your service during your appointment, I will advise you of any applicable additional cost before proceeding.
• Once a revised service, price, or alternative has been discussed and accepted, the agreed price applies to the completed service.
• If your requested result cannot be achieved because of insufficient hair extensions, your natural hair, hair density, or other circumstances outside of my control, I will discuss reasonable available alternatives with you.
LATENESS
• Please contact me if you are running late.
• There is a 15-minute grace period.
• After the grace period, a $5 late fee applies for every additional five minutes of lateness.
• Excessive lateness may result in the appointment being cancelled.
CANCELLATIONS & RESCHEDULING
• Deposits are non-refundable.
• A deposit may be transferred to one new appointment date if the cancellation or rescheduling request is made at least 48 hours before the original appointment.
• A new deposit is required when rescheduling for a third time.
• Clients who repeatedly cancel, reschedule, fail to communicate, or do not show up for appointments may no longer be permitted to book services with BraidsLounge.
• No-shows may result in the client being unable to book future appointments.
PHOTOS & VIDEOS
• Photos or videos of completed hairstyles may be taken for business and portfolio purposes.
• If you do not consent to photos or videos being taken or used, please notify me before your appointment.
QUESTIONS BEFORE BOOKING
If you are unsure about the correct size, length, amount of hair required, pricing, or whether a particular reference photo represents the service you are booking, please contact me before making your booking.
I am happy to clarify any questions before your appointment.
Once a booking has been made, clients are expected to have reviewed the service description and applicable policies.
FINAL ACKNOWLEDGEMENT
By submitting a booking, you confirm that you have read and understood the service description, pricing, booking requirements, and policies above and agree to them.